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When a case is first created, it will look something like this in the GTS portal:
- A. The status of the case is shown in the top right.
- Waiting for Support – pending a comment from Aerotech
- Waiting for Customer – pending a comment from the customer
- Paused – a case may be paused for several reasons, or pending information that will take longer than the standard 24 hr response time
- Resolved – the issue/case has been resolved
- B. Use the comment field to enter a comment on the case.
- To attach a file to the case, click on the paperclip icon in the comment field.
- C. The creator/reporter of the case and all participants the case is shared with.
- D. Use the Share button to add participants to the case.
- E. Use the Resolve button to change the status to Resolved.
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