Firstly customer should check their PC aligns with our guide 

• The most common mistake is our customer has purchase Dell Precision 5820 instead of Precision 58 

1. If customer PC does not align with our requirements: *this is not guaranteed to work, the best solution is for the customer to purchase PC from our guide.
   1. The customer can run through  and then , ensuring they change all settings that apply to their PC. 
2. If customer PC does align with our requirements:
   
   1. Download  (*fix for v6.04.001) and extract the contents to a folder on your PC.
   2. Close all A3200 applications. Then open Start > Services. Select A3200 Communication Service, and press Stop.
   3. Open the C:\Program Files (x86)\Aerotech\A3200\Bin folder.
   4. Rename the A3200CommService.exe that already exists in this folder to A3200CommService.exe.ORIGINAL
   5. Copy the newly downloaded A3200CommService.exe into C:\Program Files (x86)\Aerotech\A3200\Bin.
   6. Restart the PC