Problem

This issue occurs on some PCs running INtime 6.3, which installs with A3200 versions 6.03.000 and above. It was resolved in Automation1 with INtime 6.4.

When attempting PC shutdown, the PC will appear to shut down. However, the shut down process never completes and the PC remains in a low-power state that still consumes resources. This is characterized by power lights staying on, and in laptops, battery drain still occurs. This is caused by a strange interaction between INtime and the Windows shutdown process.

Solution

Provide steps that the user can take to solve the problem. For example "The level 7 printer will flash red when it is out of paper. Add paper to tray 1".

The solution is a simple registry edit:
  1. In Registry Editor, navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\rtif\Parameters and locate a value called "Flags"
  2. OR-in the value 0x00000020 with the existing value. (eg 0x00000005 becomes 0x00000025)
  3. Shutdown and restart the computer to verify Windows shutdowns correctly.

One reporter states the issue persisted, and they needed to do the following:

  1. Disabling INtime's automatic start
  2. Restart once without INtime ever being run
  3. Restart once after manually running and stopping INtime
  4. Restart once after manually starting (but not stopping) INtime
  5. Setting INtime to start automatically and restarting with INtime running

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