Problem
A3200 CNC operator interface loses Customizable Buttons configuration.
Solution
1. First check the file path for the customizable button configuration file from within the CNC OI > Utilities > Preferences > Customizable Buttons > Configuration File.
2. Then make sure this configuration file actually exists in that file path. Make sure no folder in the file path has been removed. Make sure if the file path is on a company network, that you are connected-or try moving and specifying a file path directly on your PC (like your Desktop or under Users > Public).
3. Are you logging into this PC with different Windows users each time?
4. Then if the Customizable Buttons configuration file path keeps disappearing from Preferences, please note that you should do a soft shutdown closing the CNC OI and Aerotech software first before just shutting down the PC with its power button.