Problem
The A3200 CNC Operator Interface loses a custom buttons configuration and reverts back to the default buttons.
Solution
1. Locate the file path for the customizable button configuration file from within the CNC OI > Utilities > Preferences > Customizable Buttons > Configuration File
2. Verify that your customizable buttons configuration file (.XML file) exists at the directory the CNC OI is pointing to. Ensure that no folder in the file path has been removed. If the file path is on a company network, verify that the PC is connected to the network, or try moving the file to a local PC directory to rule out problems with the network.
3. Ensure that the PC is being properly shut down through Windows (a soft shut down). A hard shut down (powering off the PC with the power button) has been known to cause this type of behavior.
4. In general application settings are stored under C:\ProgramData\Aerotech\A3200\CNC Operator Interface. If that folder is removed or the software can't access it, the CNC OI will default to the factory application settings.