Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

"A Communication Service error occurred"

Expand
title"A timeout occurred while waiting for a drive response: A timeout occurred while waiting for drive data."

Cause

  • A real-time error occurred. You can view the error in the Diagnostics tab of Status Utility.
  • Poor performance of your PC caused a timeout to occur while the PC was waiting for a response from one or more drives.
  • The FireWire card in the PC is not a supported A3200 model. 

Solution

  • Power cycle all drives and restart the A3200. If this error continues to occur, or if real-time errors occur, follow the procedures recommended in Optimizing A3200 Performance.
  • Ensure that the FireWire card is compatible with A3200. Refer to "Compatible FireWire or HyperWire Cards" under Getting Started > System Requirements in the A3200 help file. Some newer (Windows 10) PCs require the XIO2213B chipset. We recommend the IOCREST/SYBA SY-PEX30016 or the SIIG NN-E20211-S1.

"A Firmware Loader error occurred"

...

"An error occurred with isochronous communication"

"A callback error occurred"

"An ONGOSUB error occurred"

"A FireWire or HyperWire card was not detected. Only virtual execution is available."

"An initialization error occurred in the Communication Service : The service failed to create a real-time event."

...